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Shipping PolicyYour order will reach you within 5-7 days for most urban areas. For other locations or during seasonal sales, delivery might take a little longer.Note: Please notify us of any items damaged in transit. If the packaging or box has been tampered with, refuse the item and notify us.Note: All leather goods are made-to-order and take anywhere between 10-14 days to be delivered.
Cancellation / Return / Exchange Policy
Our Promise
If something isn’t quite right, just drop us a line at care@klane.in within 7 days of delivery and we’ll take care of everything.
Exchange
You can request a size exchange within 7 days of delivery.
Item(s) must be unused, in new condition, and in their original packaging with tags attached.
Size doesn’t fit?
Every order comes with one FREE size exchange.
We’ll ship the new size once the original reaches us.
Or you can opt for klane store credit (valid 12 months).
Something’s wrong with the item?
Wrong item received, color mismatch, damage —no worries.
Free replacement or
You can opt for klane store credit (valid 12 months).
How to start a return & exchange
Just email us at care@klane.in and tell us what’s wrong and we’ll take care of the rest.
Exclusions
“Final‑sale” items marked No Return.
Damage due to misuse or alterations post‑delivery.
Excessive return abuse; Klane may refuse service.
All made-to-order products are non-returnable and non-exchangeable.
Refunds on COD orders are in the form of store credit, minus a nominal charge for order pick up.